App Store & Google Play Support

Support & Developer Contact

We are here to help. Reach out with questions, bug reports, or feature requests.

General & User Support

Questions about scanning, 2FA setup, or PDF export:

support@idsnap.appResponse within 24h

Security & Compliance

Vulnerability reports, auditor inquiries, or privacy compliance:

security@idsnap.appHigh Priority SLA

Store & Developer Inquiries

App Store, Google Play, or OEM pre-installation questions:

developer@idsnap.appDirect Eng Team

Looking for Fast Answers?

Before emailing, you may find instant answers in our self-serve guides:

Browse Home FAQs →How to Erase Local Data →Test Offline Functionality →Review Privacy & Data Safety →